and Lessons from Disneyland 🎢 Why it matters: I would argue that students experience college the way guests experience Disney in the confluence of place, product, brand, and experience through moments, handoffs, and the wait in between. When we design for time, place services in the seam, pair digital guides with human care, and sprinkle deliberate delight, we convert friction into flow and build community that outlasts brand. While I visited to celebrate a birthday, I left thinking about what Disneyland’s experience can teach us about designing experiences that delight.
Designing Experiences that Delight
and Lessons from Disneyland 🎢 Why it matters: I would argue that students experience college the way guests experience Disney in the confluence of place, product, brand, and experience through moments, handoffs, and the wait in between. When we design for time, place services in the seam, pair digital guides with human care, and sprinkle deliberate delight, we convert friction into flow and build community that outlasts brand. While I visited to celebrate a birthday, I left thinking about what Disneyland’s experience can teach us about designing experiences that delight.